Issue:

Customer requested emergency cash and needs guidance on the pick-up process.

Cause:

Cash has been disbursed for $200.

Resolution:

1. Check your email periodically for updates on the progress of your case.
2. Visa will contact your financial institution for approval to proceed with your request.
3. Upon approval, you will be notified of your emergency card's delivery date.
4. Confirm your travel address, date of departure, and contact number to expedite the process.
5. To confirm or edit your information:
   • Via Online: Access case details by clicking here. Answer security questions, then click Edit.
   • Via Email: Click reply and respond Confirm if details are accurate, or Edit if information is incorrect.
6. If you requested Emergency Cash:
   • Write your name in the comments field as it appears in your Passport/Picture ID.
   • If your ID is lost or stolen, write "No ID".
7. Once information is correct, click Confirm.
8. To pick up the cash:
   • Visit the closest pick-up location within the next 3 days.
   • Provide a passport/picture ID or follow instructions received via phone or email.
   • Cash will be available for pick up for the next 3 days.
9. View the closest pick-up location and Money Transfer Control Number by clicking here.
10. Contact customer care representatives via chat for assistance.
11. For further assistance, call Global Toll-Free Numbers here.
12. Visa is available 24/7 via chat for convenience.